Refund Policy

Introduction

This Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted. By purchasing from our website, you agree to the terms outlined below.

Eligibility for Returns

Returns may be accepted under the following conditions:

• The product is unused, unopened, and in its original packaging

• The return request is made within the legally applicable return period

• Proof of purchase is provided

Due to safety and hygiene regulations, gas, propane-filled cylinders, and used gas equipment may not be eligible for return once opened or used.

Non-Returnable Items

The following items are generally non-refundable:

• Opened or used propane gas cylinders

• Refilled or exchanged gas bottles

• Products damaged due to improper handling or misuse

• Items returned without prior approval

Return Process

To request a return, please contact us before sending any items back. Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide instructions for return delivery or drop-off.

Refunds

• Approved refunds will be processed after the returned item is inspected

• Refunds will be issued using the original payment method

• Processing times may vary depending on your payment provider

Shipping or handling fees, where applicable, are non-refundable unless otherwise required by law.

Exchanges

Exchanges may be offered for defective or damaged products, subject to availability. Please contact us as soon as possible if you receive a damaged or incorrect item.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us promptly with relevant details and supporting photos where applicable. We will review the issue and arrange a replacement or refund in accordance with consumer protection laws.

Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws in Norway or the European Economic Area (EEA).

Contact Information

For questions regarding returns or refunds, please contact us:

Email: post@propaneksperten.no
Phone: +47 922 32 630
Address: Brobekkveien 107, 0582 Oslo, Norway